Referral introductions
A client, centre of influence or custodian relationship sends someone your way — and the introduction sits in an inbox for days.
Industries · Professional Services
Every Advisory Enquiry Answered — With Advice Still in Licensed Hands
Referrals sit unanswered for days, discovery calls no-show and document collection drags for weeks. AI automation for financial advisors answers, qualifies and books — while every piece of financial judgement stays with your licensed team.
Illustrative: a referral week run properly
- RoleAdvisory intake, scheduling and document workflow
- IntakeReferral enquiry captured and qualified — interest, stage, timeline
- BookingDiscovery call booked with the right advisor; confirmation and reminder sent
- DocumentsChecklist delivered through one upload point; missing items chased
- CadenceReview-meeting reminders run on your approved schedule
- RecordEvery touch logged to the CRM with source and next action
How advisory work actually comes in
Trust decides who wins the relationship
Advisory demand arrives slowly and by referral. The firm that acknowledges first and follows through is the one still in the conversation when the prospect is ready.
Seminar and webinar sign-ups
Event interest rarely has urgency attached. Without a structured follow-up, warm sign-ups quietly cool.
Website and LinkedIn enquiries
Prospects research quietly for weeks, then submit a form or send a message — often after hours, when nobody replies.
Praktivo connects the referral, the qualification, the discovery call, the document collection and the review cadence — one recorded system instead of scattered email threads.
Referral introductionsSeminar sign-upsWebinar leadsWebsite enquiriesLinkedIn messagesDiscovery callsDocument collectionReview meetingsDormant clientsCustodian events
Where advisory firms lose enquiries
Six leaks between first contact and a booked review
None of these are advice problems. They are response and follow-through problems.
Referral introductions left sitting
A warm introduction from a client or centre of influence waits days for a reply — by then the prospect has spoken to someone else.
Discovery-call no-shows
A booked call is missed and there is no reminder loop or recovery cadence, so the conversation simply stops.
Documents that drag for weeks
Statements, statements of objectives, ID and beneficiary forms are requested by email and chased by hand, one thread at a time.
Review meetings past their cadence
Annual reviews slip a quarter at a time because nobody is working the review calendar.
Dormant clients never re-contacted
Past clients and old enquiries sit in a database nobody has time to work.
Everything buried in email threads
Touches live in personal inboxes, so there is no record, no source and no next action.
The exact AI system
Enquiry answered, qualified and booked
An AI receptionist layer for advisory intake — information, scheduling, document collection and routing. Never advice.
What the agent handles
- Answers every call, form, chat and message — day or night.
- Qualifies: service interest, existing-client status, urgency, timeline and preferred meeting format. Household or asset band only if your firm chooses to ask.
- Books discovery calls into the right advisor’s calendar, with confirmations and reminders.
- Collects documents through one secure upload point with polite, tracked reminders.
- Routes anything advice-related to a licensed human — it flags, it never answers it.
- Logs every touch to the CRM with source and next action, so nothing lives only in an inbox.
From enquiry to booked discovery call
- t0Enquiry captured; referral, event, website or LinkedIn source recorded
- t0Qualified against your approved questions — interest, stage and timeline
- t+minDiscovery call offered and booked; existing clients routed to their advisor
- Day 0Confirmation and reminder sent; document checklist delivered
- OngoingMissing documents chased until the checklist is complete
- AdviceAnything requiring judgement routed to a licensed human
What the AI handles end-to-end
The admin around the advice, off your plate
Every layer below is information, scheduling and coordination — never financial advice.
Answers enquiries
Calls, forms, chats and LinkedIn messages answered promptly, including after hours.
Qualifies interest
Service interest, existing-client status, urgency, timeline and preferred meeting format.
Books discovery calls
Into the right advisor’s calendar, with confirmations and reminders.
Sends confirmations and reminders
Fewer no-shows, automatically, with an easy reschedule path.
Collects documents
One upload point with polite reminders until statements, ID and beneficiary forms are complete.
Re-opens dormant leads
Past clients and old enquiries re-contacted — with an opt-out on every message.
Runs review reminders
Annual and semi-annual review meetings kept on your cadence.
Routes to licensed humans
Advice-related questions and anyone asking for their advisor, escalated immediately.
Logs every touch to the CRM
Source, conversation and next action on one record instead of an inbox thread.
Reports response time and booked meetings
See speed-to-lead and booked discovery calls by source.
Illustrative follow-up sequence
A new referral, followed up properly
An illustrative cadence for the introduction that usually goes cold.
Illustrative: new referral — Day 0 to Day 7
- Day 0Acknowledgement from the firm with a calendar link for a discovery call.
- Day 2A value touch — firm-approved information tied to the stated interest.
- Day 4Optional nudge offering a different meeting format if easier.
- Day 7Final nudge with the calendar link, then the sequence stops.
Illustrative example. Wording, timing and routing are set to your rules. Sequences stop automatically the moment someone replies or opts out.
Human in control
What stays with your licensed advisors
The agent handles information, scheduling and documents. Advice and judgement never leave the firm.
- All financial advice, recommendations and suitability judgement.
- Anything about specific investments, products or performance.
- Commitments, fee discussions and engagement terms.
- The approved scripts and knowledge base the agent may use — which your firm reviews.
- Any client or prospect who asks for an advisor directly.
- Compliance is never automated: the system does not claim to make your firm compliant with any regulation.
Information, scheduling and routing only
The knowledge base contains only what your firm approves — service descriptions, process, scheduling rules and document lists. Answers come only from that approved knowledge base, and the firm approves every script before launch. The agent cannot give financial advice because it is never given advice to give.
A human stays one step away: anything outside the approved knowledge base is flagged, not guessed.
Owner visibility
Enquiries, booked meetings and response time in one view
See where enquiries come from and where they stall.
Enquiry dashboard
Every enquiry with source, qualification, booked meeting and next action.
Response-time view
How fast enquiries are answered, after-hours included.
Source reporting
Which referral, event or campaign produced booked discovery calls.
The questions a principal advisor asks
- How many enquiries went unanswered last month — and for how long?
- Which referral sources actually produce booked discovery calls?
- Which reviews are overdue, and which dormant clients are worth re-opening?
Illustrative: attribution on the enquiry
- SourceReferral from an existing client
- LeadRetirement-planning enquiry — timeline this quarter
- Agent actionDiscovery call booked; document checklist sent
- OutcomeDocuments complete, review meeting held
- ReportingSource-to-booked-meeting reporting rolled up by channel
FAQ
Questions, answered
Does the AI give financial advice?
Never. It handles enquiries, scheduling, document collection and routing only. It does not recommend anything, does not discuss specific investments or performance, and makes no commitments — anything that needs judgement goes to a licensed human.
Can it talk about specific investments or performance?
No. It never discusses specific investments, products or performance, and it makes no commitments. Answers come only from your firm’s approved knowledge base — service information, process, scheduling and documents.
Who approves what the agent says?
You do. The agent’s answers come only from the approved knowledge base, and your firm approves every script before it goes live. Anything outside that approved material is flagged for a human instead of guessed.
How does document collection work?
The agent sends one secure upload point with the checklist your firm approves — statements, statements of objectives, ID and beneficiary forms — then sends polite reminders until every item is in. What is still outstanding is visible on a tracker.
Will it work with Redtail, Wealthbox or Salesforce Financial Services Cloud?
We build around common advisory stacks — Redtail, Wealthbox, Salesforce Financial Services Cloud, HubSpot, Calendly or Google Calendar, DocuSign-style e-signature, email and SMS — by native integration where one exists, and via API or webhook where it does not. We tell you honestly when a connection is not natively supported.
Does this make our firm compliant?
No, and we will not claim that. The system is designed to keep advice and commitments with licensed people, but compliance remains your firm’s responsibility and depends on your own policies, disclosures and supervision.
What happens to after-hours and weekend enquiries?
They are answered and qualified, then a discovery call is offered. Your team starts the next day with a clean record of who enquired, what they need and what happens next.
Can it re-open dormant clients and run review reminders?
Yes. It works from your approved client list to run review-meeting reminders on your cadence and to re-contact past clients and old enquiries — information and scheduling only, with an opt-out on every message.
Get your plan
Put this to work on your enquiry pipeline
Tell us how enquiries come in today. On the call we map the fastest fix — usually response time or follow-through.
- A free 15-minute AI strategy call — no obligation.
- A scoped blueprint: your biggest leak and the first automation to fix it.
- Honest fit check — if automation is not your fastest win, we say so.
The fastest way in: answer six short questions and we will map your lead journey, find the biggest leak and show the fastest automation win — before we ever get on a call.
Free strategy call · No commitment · We reply by email
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Ready to stop losing enquiries to slow follow-up?
Book a free AI strategy call and we will map your referral, discovery, document and review workflow against this system — with advice still in licensed hands.