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Home / Services / AI Receptionist

AI Agent

An AI receptionist that answers every call, day or night

No more voicemail, no more missed jobs. It greets every caller, answers your common questions, routes or books them, and notifies your team with the full context attached.

Answers 24/7 Books or routes Texts a link when busy
Stop Missing Calls — Get My AI Receptionist See How It Works

Illustrative example — Saturday, 7:42 pm

  • 7:42 pm A call comes in long after the office has closed.
  • 7:42 pm The receptionist answers and greets the caller by business name.
  • 7:43 pm Caller describes a burst pipe and gives the address.
  • 7:44 pm Confirms it is urgent, takes the details, and books the first Monday slot.
  • 7:44 pm Caller gets a text confirmation; the owner gets an alert with the summary.
  • Mon 9:00 am The team arrives with the details already in the CRM.
★★★★★ 4.9/5 rating 1,200+ reviews 8+ years 500+ clients
The problem it solves

Voicemail is where good jobs go to die

A caller who reaches an answering machine rarely leaves a message — they dial the next business on the list. The calls you miss are not messages waiting for you. They are customers who have already moved on.

  • Your busiest hours are exactly the ones when nobody can pick up the phone.
  • The same five questions — hours, service area, availability, pricing, parking — eat the whole day.
  • After-hours calls are missed, or answered badly by whoever happens to notice them.
  • Front-desk time goes to the phone instead of the customers standing in front of you.
  • Lunch breaks and staff holidays leave the line uncovered at the worst moments.

The front desk you wish you had

  • Answers in a friendly, consistent voice — every call, every hour.
  • Handles the routine questions without pulling anyone off a job.
  • Books the appointment or routes the call, then tells your team.
  • Never sounds rushed, even at the end of a long day.

It is not a phone tree with press-one menus. It is a conversation, grounded in the answers you approve.

What it handles

Everything a great front desk does — around the clock

Capabilities are set up around how your business actually answers the phone.

🕑

24/7 answering

Picks up at 7 am, at 7 pm, on weekends and over holidays — no shift rota required.

❓

FAQ answers

Answers your most common questions from an approved knowledge base, in a natural tone.

🔀

Call routing

Warm-transfers the caller to the right person or department when the call needs a human.

📅

Appointment booking

Checks real availability and books the caller straight into your calendar while on the call.

📝

Messages & alerts

Takes a clean message and notifies the right person instantly with the details attached.

↩️

Missed-call text-back

If a call does slip through, the caller gets an instant text with a booking link.

🌐

Bilingual handling

Greets and handles callers in the languages you need, then hands off to a fluent human.

🚫

Spam filtering

Screens obvious robocalls and spam so your team is not chasing junk.

🙋

Human handoff

Steps back the moment a caller asks for a person or the topic goes beyond your rules.

Human in control

What stays human

The receptionist is built to cover the routine calls, not to make decisions for your business. These always go to a person.

  • Anything commercial — quotes, discounts, contract terms.
  • Complaints and upset callers.
  • Policy exceptions and special requests.
  • Emergencies that genuinely need a human on the line.
  • The knowledge base itself: what the receptionist is allowed to say.

When a caller asks something that is not in the approved knowledge base, the receptionist does not improvise — it takes a message and flags the right person.

Illustrative example — when it hands over

  • 2:10 pm Caller asks for a warranty exception.
  • 2:10 pm The receptionist does not decide — it asks for a number and a good time.
  • 2:11 pm Flags the on-call manager with the caller’s summary.
  • 2:35 pm The manager calls back with the full story already in hand.
How a call runs

Every call follows the same five moves

Consistency is the point — the tenth call sounds as good as the first.

1

Greet

Answers with your business name and a friendly tone.

2

Understand

Works out who is calling and what they need.

3

Answer or route

Handles FAQs or sends the call to the right person.

4

Book or take a message

Secures a slot, or captures the details cleanly.

5

Notify

Alerts your team and logs the call to the CRM.

After-hours emergency

Illustrative example

A caller reports a leak at 11 pm. The receptionist confirms the urgency, takes the address, offers the earliest slot, and alerts the on-call phone.

Lunchtime overflow

Illustrative example

Two lines ring while the desk is with a customer. The second caller is greeted, booked, and confirmed — without anyone leaving the counter.

Existing customer rescheduling

Illustrative example

A regular calls to move an appointment. The receptionist finds the record, offers new times, and updates the calendar and CRM in one go.

Where it sits

How it fits the full system

The AI Receptionist is the always-on front desk — it owns the response and booking for calls, then feeds everything into your CRM.

1

Traffic

Ads, search and social.

2

Capture

Every inbound call answered.

3

AI Response

Greeted and handled live.

4

Qualification

Basic screening on the call.

5

CRM

Call and caller logged.

6

Follow-Up

Text-back if a call slips.

7

Appointment

Booked during the call.

8

Sales

Your team takes it from there.

9

Analytics

Call volume and outcomes.

Where it works best

  • Plumbing — urgent calls that cannot wait until morning.
  • Veterinary — after-hours calls handled while the clinic is closed.
  • Law Firms — intake calls screened and routed without a receptionist.
Integrations

Answers on your line, logs to your CRM

The receptionist works with the phone and calendar tools you already have. Common connections include Twilio for telephony, GoHighLevel and HubSpot for the CRM, Google Calendar and Calendly for booking, and WhatsApp for message-based follow-up — by native integration where one exists, and via API or webhook where it does not.

Because call handling depends on your provider and number, we confirm what is possible before you commit. Where a direct connection is missing, an automation layer such as n8n, Make or Zapier often bridges the gap.

Twilio GoHighLevel HubSpot Google Calendar Calendly WhatsApp n8n / Make / Zapier
FAQ

AI receptionist questions

Does the AI receptionist work after hours and on weekends?
Yes — that is where it earns its keep. It answers when your office is closed, takes the details, and either books the caller or alerts the right person.
Can it answer on our same business number?
Usually yes. It connects to your existing line or a new number through your telephony provider, so callers keep dialing the number they already know.
Can a caller still reach a human?
Yes. If the caller asks for a person, the issue is urgent, or your rules say so, the receptionist transfers or flags a human instead of handling it alone.
Which languages can it greet callers in?
It can greet and handle calls in the languages you need, then hand off to a fluent human when a conversation goes beyond the approved setup.
What will the receptionist not answer?
Anything outside your approved knowledge base — commercial terms, policy exceptions, complaints, emergencies and regulated matters. Those it routes to a person rather than guessing.
How long does it take to set up?
It depends on scope and call volume. After the audit we agree a staged rollout and realistic dates rather than fixed promises. Questions? Email hello@getpraktivo.com — we reply by email only.
Get started

See your AI receptionist mapped to your call flow

Share a few details and we will show where calls go unanswered today — and what the receptionist would handle first.

Current advertising channels

We reply by email only. Prefer to write first? Email hello@getpraktivo.com.

Ready to stop sending callers to voicemail?

Book a free AI strategy call and we will map the AI Receptionist against your real call volume and opening hours.

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