Instant first reply
Answers a new lead in seconds, on the channel they used — web chat, SMS, WhatsApp, Instagram DM, Messenger or email.
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AI AgentAn AI sales agent that answers every lead — and books the call
Reply in seconds on the channel they used, qualify in a natural conversation, book straight into your calendar, and hand a warm brief to your reps.
Replied in seconds
Qualifies & books
Human handoff
Hi — do you install EV chargers at home?
We do. So I can point you to the right option: is this for a house you own, and roughly when are you hoping to have it installed?
Own it. Ideally this month if possible.
Perfect. Do you already have a charger model in mind, or would you like me to book a quick call so the team can recommend one and confirm a date?
A call sounds good.
Great — I have Thursday 2:00 pm or Friday 10:30 am open. Which works better?
Thursday 2pm.
Booked for Thursday 2:00 pm — you’ll get a confirmation and a reminder. I’ve passed your details to Hassan, who’ll call you. 👍
★★★★★ 4.9/5 rating
1,200+ reviews
8+ years
500+ clients
The problem it solves
The lead was ready. The reply came tomorrow.
Most businesses do not lose deals because the offer is wrong. They lose them because the first reply is slow, the qualification is inconsistent, or the follow-up only happens when someone remembers.
- Leads arrive at night and on weekends, when nobody is watching the inbox.
- The first person to reply usually wins — and a form that sits until morning loses.
- Reps ask different questions every time, so “qualified” means something different to everyone.
- Good leads sit unread while the team works through low-fit enquiries first.
- Every minute spent on admin and booking is a minute not spent closing.
Illustrative example — the gap
- Fri 8:47 pm Lead submits a form asking about pricing and availability.
- Fri 8:47 pm Auto-reply says “we’ll be in touch.”
- Sat Nobody looks at the inbox.
- Mon 10:20 am A rep finally replies — over a weekend later.
- Mon 10:21 am The lead has already booked with a competitor who answered first.
What the agent does
From first reply to a booked, briefed appointment
Capabilities are configured to your business and grounded in the knowledge base you approve.
Natural qualification
Asks your qualification questions conversationally and adaptively, not as a rigid form.
Lead scoring & routing
Scores fit, urgency and budget, tags the lead, and routes the best ones to the right person first.
Calendar booking
Offers real open slots and books straight into your live calendar, with confirmation and reminders.
CRM record + summary
Creates the contact with source and a short conversation summary, so your rep is briefed before they dial.
Grounded answers only
Speaks from your approved knowledge base and never invents pricing, policies or availability.
Human escalation
Recognises when to step back and hands the conversation to a person with full context.
Multilingual
Can greet and qualify in the languages your customers actually use, then hand off to a fluent human.
Never drops a thread
If a lead goes quiet mid-conversation, the follow-up agent can pick it up so it does not go cold.
Where it sits
How it fits the full system
The AI Sales Agent owns steps 3 to 7 of the journey — response, qualification, CRM, follow-up and booking — then hands off for the sale.
1
Traffic
Ads, search and social.
2
Capture
Forms, calls and messages.
3
AI Response
The agent replies in seconds.
4
Qualification
Scores fit and urgency.
5
CRM
Record, source, summary.
6
Follow-Up
Sequences until reply.
7
Appointment
Booked and reminded.
8
Sales
Your rep closes.
9
Analytics
What produced revenue.
Sibling services
- AI Qualification Agent — deeper scoring when you want qualification split from selling.
- AI Appointment Setter — booking-first coverage across DMs and forms.
- AI Follow-Up Agent — keeps chasing when the lead goes quiet.
Where it works best
- HVAC — after-hours enquiries and seasonal spikes.
- Real Estate — Realtors — speed on new listing enquiries.
- Consulting — consistent intake for high-value calls.
Related workflows
- Speed-to-lead response — reply before the lead cools.
- Social DM to appointment — turn DMs into booked calls.
Human in control
What stays human
The agent is built to remove busywork, not judgement. These parts always stay with your team.
- Pricing, discounts and anything that commits you commercially.
- Custom quotes and non-standard terms.
- Sensitive, high-value or emotional conversations.
- Any escalation a customer asks for — immediately.
- The knowledge base itself: what the agent is allowed to say.
When a lead asks a question outside the approved knowledge base, the agent does not guess — it flags a human and keeps the conversation moving.
Illustrative example — a clean handoff
- 14:02 Agent qualifying a new inbound lead.
- 14:03 Lead asks for a bespoke discount.
- 14:03 Agent does not quote — flags for a human.
- 14:04 Your rep is notified with the full transcript.
- 14:09 Rep replies; the agent resumes booking.
Integrations
Plugs into the tools you already use
The AI Sales Agent is built around your existing stack rather than replacing it. Common connections include GoHighLevel, HubSpot, Pipedrive and other CRMs; Calendly and Google Calendar for booking; Twilio for SMS; WhatsApp, Instagram and Facebook Lead Ads for messaging and capture; and OpenAI or Anthropic for the language layer — by native integration where one exists, and via API or webhook where it does not.
If your tool is not on that list, we will tell you honestly before you commit. Where a direct connection is missing, an automation layer such as n8n, Zapier or Make is often the bridge that keeps everything in sync.
GoHighLevel
HubSpot
Pipedrive
Calendly
Google Calendar
Twilio
WhatsApp
Instagram
Facebook Lead Ads
n8n / Zapier / Make
OpenAI / Anthropic
FAQ
AI sales agent questions
How long does it take to set up an AI sales agent?
It depends on scope. A focused setup is usually a staged rollout rather than a long project: audit, blueprint, build, approve, launch. We confirm realistic dates after the audit — no fixed promises.
Which channels can the AI sales agent cover?
Website chat, SMS, WhatsApp, Instagram DMs, Facebook Messenger and email are common, with voice handoff where it fits. Exact channel coverage depends on the tools and accounts you already use.
Does the AI sales agent replace my sales team?
No. It handles the fast first reply, routine qualification and booking, then hands a warm brief to your reps. Humans still close, negotiate and make the final call.
What information does the agent need from us?
Your approved knowledge base — services, FAQs, policies and the questions you want asked — plus access to your calendar and CRM. The agent only says what you approve and never invents details.
What stays under human control?
Pricing, discounts, custom quotes, sensitive or high-value deals, and any escalation a customer asks for. When something is outside the approved knowledge base, the agent flags a person instead of guessing.
Who owns the data, and can we cancel?
Your CRM and records stay yours. You can stop or change the system, and we will make the handover clear. Questions? Email hello@getpraktivo.com — we reply by email only.
Get started
See your AI sales agent mapped to your funnel
Share a few details and we will show exactly where leads are being lost — and what the agent would handle first.
Ready to stop losing leads to slow replies?
Book a free AI strategy call and we will map the AI Sales Agent against your actual funnel.