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AI Agent

An AI voice agent that picks up, follows up and never sounds robotic

A natural-sounding voice on inbound and outbound calls — it qualifies the caller, books or escalates, and logs the outcome to your CRM, with a clean handoff to a human when it matters.

Answers 24/7 Calls both directions Summary to CRM

Illustrative example — a two-minute inbound call

  • 09:58 Inbound call answered on the second ring.
  • 09:58 Caller asks about a same-week repair.
  • 09:59 Agent confirms the address and the problem, then checks the calendar.
  • 10:00 Offers two arrival windows; the caller picks one.
  • 10:00 Books the job and sends a text confirmation.
  • 10:01 Call summary and recording link logged to the CRM.
★★★★★ 4.9/5 rating 1,200+ reviews 8+ years 500+ clients
The problem it solves

The phone is still where the money is — and it goes unanswered

For trades, clinics and service businesses, the phone is the front door. But calls arrive in bunches, after hours, and in the middle of a job — and a call that rings out is a caller who dials the next name on the list.

  • Calls land while your team is on a ladder, with a patient, or with another customer.
  • After hours the line rolls to voicemail, and most callers will not leave a message.
  • Outbound follow-up only happens when someone finds a quiet hour, so warm leads cool.
  • Notes from the call live on scraps of paper instead of in the CRM.
  • Hiring another person to answer the phone is expensive and still only covers office hours.

What a ringing phone really costs

  • Missed calls are not messages waiting for you — they are callers who moved on.
  • Inconsistent answers make your business sound different every time the phone rings.
  • Manual notes mean the next person starts the conversation from zero.

The goal is not fewer calls. It is that every call is answered, qualified and recorded the same way.

How a call runs

Both directions, one consistent script

The same agent answers the phone when customers call and works your list when you need to reach out.

Inbound — when a customer calls you

1

Answer

Picks up in seconds, day or night, with your greeting.

2

Understand

Listens for the job, the location and the urgency.

3

Qualify

Asks your questions and handles interruptions.

4

Book or route

Offers real slots or transfers to a person.

5

Log

Summary, outcome and next step written to the CRM.

Outbound — when you need to reach out

1

Work the list

Calls new and older leads from your CRM in order.

2

Detect voicemail

Tells a person from a machine and acts accordingly.

3

Qualify live

Runs the same questions a good rep would.

4

Book the call

Finds a time and confirms it on the line.

5

Retry on plan

Schedules polite retries for anyone it missed.

What the agent does

Voice capabilities, configured to your business

Everything the agent says is drawn from the knowledge base you approve.

📞

Inbound answering

Answers every call with your greeting, then guides the caller to the right outcome without a phone tree.

📤

Outbound calling

Works new enquiries and older leads by phone, so follow-up stops depending on a free afternoon.

🗣️

Natural voice

Speaks in a calm, human tone and lets callers interrupt, the way a real conversation works.

🎯

Phone qualification

Asks your questions by voice, adapts to the answers, and records fit, urgency and timeline.

↔️

Live transfer

Warm-transfers to the right person when the caller asks or your rules say a human should take it.

📧

Voicemail detection

Knows the difference between a person and a machine, so it does not talk over an answering machine.

🧾

Call summaries

Writes a short summary and the outcome to the CRM, with a recording link where you use one.

📅

Booking on the call

Reads real availability and books the appointment while the caller is still on the line.

🛡️

Grounded answers

Never invents pricing, policies or availability — it answers only from your approved content.

Human in control

What stays human

The voice agent removes the busywork of answering and note-taking. It does not take over judgement, advice or anything that commits you.

  • Regulated or licensed advice — the agent never gives it.
  • Pricing, discounts and any commercial commitment.
  • Complaints and emotional conversations.
  • VIP callers and named accounts, if you want them routed straight to a person.
  • The knowledge base itself: what the agent is allowed to say on a call.

When a caller asks something outside the approved knowledge base, the agent says it will have someone follow up — and flags the right person instead of guessing.

Illustrative example — a call that needs a person

  • 11:20 Caller asks a question that needs a licensed answer.
  • 11:20 Agent does not answer — it offers a callback and takes the details.
  • 11:21 Flags the call to the right team member.
  • 11:21 Attaches the transcript and the caller’s notes.
  • 11:40 A human calls back with the full context already in hand.
Where it sits

How it fits the full system

The AI Voice Agent covers the phone channel across the journey — answering, qualifying, following up and booking — then hands off for the sale.

1

Traffic

Ads, search and social.

2

Capture

Calls, forms and messages.

3

AI Response

The agent answers the call.

4

Qualification

Asked and scored by voice.

5

CRM

Summary and outcome logged.

6

Follow-Up

Outbound retries on a plan.

7

Appointment

Booked while on the line.

8

Sales

Your rep closes.

9

Reactivation

Old leads called again.

10

Analytics

What produced revenue.

Where it works best

  • Plumbing — emergency and after-hours calls that cannot wait.
  • Auto Repair — service bookings taken while the bays are busy.
  • Dental — appointment calls handled without stopping the front desk.
Integrations

Connects to your phone line and your CRM

The voice agent sits on top of the tools you already run. Common connections include Twilio for telephony, GoHighLevel and HubSpot for the CRM, Calendly and Google Calendar for booking, and OpenAI or Anthropic for the language layer — by native integration where one exists, and via API or webhook where it does not.

Because voice depends on your provider and number, we confirm what is possible before you commit rather than after. Where a direct connection is missing, an automation layer such as n8n, Make or Zapier often bridges the gap.

Twilio GoHighLevel HubSpot Calendly Google Calendar n8n / Make / Zapier OpenAI / Anthropic
FAQ

AI voice agent questions

Will callers know they are talking to an AI voice agent?
It is designed to sound like a calm, competent person. It can also disclose that it is an AI where that fits your preference, and you approve the greeting and how explicit it is.
Can the AI voice agent use our existing phone number?
Usually yes. It connects to your existing line or a new number through your telephony provider, so callers keep dialing the number they already know.
Which languages can it handle on a call?
It can greet and qualify in the languages you need, and hand off to a fluent human when a conversation goes beyond that. We confirm language coverage during setup.
What about call recording and consent?
Recording and consent rules are configured to match your obligations. You decide whether calls are recorded, and the agent follows the disclosure you approve — it never invents policy.
Can a caller reach a human mid-call?
Yes. The agent warm-transfers to a person when the caller asks, when a topic is out of scope, or when your rules say a human should take over.
How long does setup take?
It depends on scope and call volume. After the audit we agree a staged rollout and realistic dates rather than fixed promises. Questions? Email hello@getpraktivo.com — we reply by email only.
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