The phone rings mid-job
Calls during a repair go unanswered and callers rarely try again.
Automotive · Auto Repair
AI automation for auto repair shops
An independent shop lives on bay utilisation. Every unanswered call and every un-chased estimate is an empty bay that someone else filled.
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The context
What an independent shop is up against
The person who answers the phone is also checking in cars, ordering parts and talking to customers in the bay. Something always has to wait.
Estimates need chasing
A customer who said “let me think” is rarely contacted again.
Maintenance reminders matter
Repeat work depends on reminders that no one has time to send.
Where the line sits
The agent books, reminds and follows up. It never diagnoses, quotes repair work or advises on what a vehicle needs — that stays with your technicians.
Leak points
Where repair shops lose work
Four leaks, all administrative, all fixable.
Missed calls during service
The caller takes the job to the next shop on their list.
Estimates not followed up
Approved work never gets approved because nobody asked again.
No maintenance reminders
Customers do not return for routine work because they are not reminded.
No reactivation
Past customers who need work are not contacted.
In action
A service booking, captured properly
Structured intake so your advisor and technicians have what they need before the vehicle arrives.
Illustrative example — the conversation is a hypothetical, not a client transcript. The AI only works from your approved knowledge base and hands off to a human when it should.
Illustrative booking path (hypothetical)
- 07:58 — A call rings out during check-in. The agent captures year, make, model, mileage and the symptom, and offers two slots.
- 08:00 — Job tagged Service — noise when braking, 2017, 78k miles and placed on the schedule.
- 08:01 — Confirmation sent with the time and what to bring.
- After visit — An estimate follow-up goes out for any deferred work.
- +5 months — A maintenance reminder based on time and mileage.
- +12 months — If the customer has not returned, a reactivation message offers an inspection.
End to end
What the AI handles for your shop
The scheduling and follow-up work that keeps bays full.
Service booking
Year, make, model, mileage and symptom captured, then booked.
Missed-call recovery
Every missed call gets a text within moments.
Estimate follow-up
A short, polite sequence for deferred or unapproved work.
Appointment reminders
Confirmations and reminders with easy rescheduling.
Maintenance reminders
Time- and mileage-based reminders for repeat work.
Reactivation
Past customers re-engaged when they are due for service.
Follow-up
Sample estimate follow-up
Estimate follow-up recovers work that would otherwise sit unanswered.
Illustrative estimate follow-up (hypothetical)
- Day 0 — “Here’s the estimate we discussed — reply YES and we’ll book it in.”
- Day 1 — A reminder offering two specific times.
- Day 3 — A final nudge before it leaves the follow-up list.
- On reply — Sequence stops; the advisor is notified and books it.
- On booking — Confirmation and reminder cadence begins.
- No reply — Marked dormant and revisited at the next service interval.
Why the sequence stops
Deferred work is real revenue. A short follow-up cadence recovers it without your advisor chasing.
- Opt-out on every message; SMS consent collected separately.
- No repair advice or pricing beyond your approved content.
- Replying stops the sequence and alerts the advisor.
- Works alongside your shop-management system.
Sequences include opt-out handling on every message and pause the moment a person replies.
Human in control
What stays with your technicians
Booking is automated. Diagnosis and repair decisions are not.
- All diagnosis, repair recommendations and technical advice.
- Pricing for parts and labour.
- Any decision about what a vehicle needs.
- Escalation to a human whenever a customer asks.
- Approval of all scripts and knowledge-base content.
Illustrative handoff (hypothetical)
- 09:15 — Agent is booking a service appointment
- 09:16 — Customer asks what the noise probably is and what it will cost
- 09:16 — Agent does not diagnose or quote — books an inspection and flags the advisor
- 09:17 — Service advisor takes over with full context
- 09:20 — Appointment booked; symptom logged for the technician
Visibility
What you can see in the admin view
Bay utilisation and recovered work, visible without manual reporting.
Missed-call recovery
Calls recovered and turned into booked jobs.
Estimate follow-up results
Work approved, declined and recovered by campaign.
Reminder performance
Maintenance reminders sent, replied to and booked.
FAQ
Questions we get from shop owners and service managers
Can it diagnose a problem?
No. It captures the symptom and books an inspection. Diagnosis stays with your technicians.
Will it quote repair prices?
Only from your approved content. Anything specific to a vehicle is routed to your advisor.
How does estimate follow-up work?
A short sequence goes out for deferred or unapproved work, stopping the moment the customer replies.
Can it send oil-change reminders?
Yes — reminders can run on time, mileage or whichever interval your shop uses.
Does it work with our shop software?
It works alongside your existing system; we confirm integrations during the audit.
Where do we start?
Usually with missed-call recovery and service booking, then estimate follow-up and reminders.
Next step
Map the leaks in your shop
Tell us where calls or estimates are slipping and we will map booking, recovery and follow-up on a free strategy call.
Start with the biggest leak
Most shops start with missed-call recovery and service booking, then add estimate follow-up and reminders.
Related industries
Services this usually combines
Ready to stop missing calls?
Book a free strategy call and we will map missed-call recovery, booking and reminders to your shop.