Appointments & wellness
Sick visits, vaccinations and routine wellness checks — often booked while the client is at work or on the phone between tasks.
Industries · Healthcare & Wellness
Keep the Clinic Phone Answered, Without Adding Staff
Between appointments, refills, boarding questions and after-hours emergencies, the front desk never stops. The AI answers, books, reminds and routes — while clinical care stays with your veterinarians.
4.9/5 rating
1,200+ reviews
8+ years experience
500+ clients
Thanks for calling Cedar Creek Animal Clinic. Our clinic is closed right now. I can help with a booking, a refill request, or emergency guidance. What’s happening?
My dog ate something and is not well. I think it might be an emergency.
I’m not able to assess that. For anything that may be urgent, please call our partner emergency hospital, Northbank Animal Emergency, at the number I’ll text you now. Would you like that number and directions?
Yes, please.
Sent. I’ve also taken your name and number so our team can follow up for a wellness visit when you’re ready. Anything else I can note for the clinic?
No, thank you.
You’re welcome. Please contact the emergency hospital right away.
Industry context
How veterinary demand actually arrives
One phone line carries appointments, preventative reminders, refills, boarding enquiries and after-hours emergencies — all at once.
Refills & admin
Prescription-refill requests, records and pricing questions that eat front-desk time but need fast acknowledgement.
Boarding & daycare
Dates, vaccine requirements and pet details to capture, with availability checked against your rules.
The clinic phone is busy exactly when the waiting room is full. Calls ring out, refill requests pile up, and after-hours calls go nowhere — which is the moment anxious pet owners most need a clear next step.
Praktivo answers every call and message, books and reminds, captures refills for human approval, and follows your configured emergency protocol after hours.
Appointment bookingWellness remindersNew-client registrationRefill requestsBoarding enquiriesDaycare enquiriesAfter-hours routingNo-show remindersRecords requestsRecall campaigns
Where leads are being lost
Where veterinary enquiries are being lost
Pet owners do not wait long. A missed call or a slow reply sends them to a clinic that answers.
Common leaks in veterinary clinics
- Calls ringing out at the front desk during appointment rushes.
- After-hours calls that go to voicemail with no guidance.
- Web and social booking enquiries answered a day later.
- Wellness visit reminders that never go out on time.
- Refill requests lost between calls and the treatment room.
- No-shows that were never confirmed or offered a rebooking.
Illustrative: the evening emergency call
- 9:48 PMA worried owner calls after closing with an urgent concern
- 9:48 PMIt goes to voicemail with no instructions
- 9:52 PMThey search online and drive to another hospital
- LaterThey look for a new regular vet — elsewhere
- ResultAn emergency referral and a future client relationship lost
AI front-desk agent
Answering, booking and routing, every time
The agent handles the phone and the admin. Every clinical decision stays with your veterinarians.
What the agent does on the call or message
- Answers every call and message instantly, including nights and weekends.
- Books appointments into your calendar, matched to visit type.
- Registers new clients and captures pet and owner details.
- Captures boarding and daycare enquiries and books or routes them.
- Takes prescription-refill requests and sends them to your team for approval.
- Runs wellness visit reminders at intervals your clinic sets.
- Follows your emergency protocol after hours: collects details, shares approved instructions and routes to your emergency partner.
From after-hours call to clinic action
- 9:48 PMCall answered; emergency wording detected
- 9:49 PMApproved emergency number and directions sent by SMS
- 9:50 PMCaller details noted for clinic follow-up
- 7:30 AMMorning summary delivered to the team inbox
- Next dayFollow-up offered for a wellness or recheck appointment
- OngoingWellness reminders continue on your schedule
Illustrative example
Illustrative example. Emergency wording, partner-clinic details and all clinical instructions come from your approved protocol — the agent never improvises them.
What the AI handles end-to-end
What the AI handles end-to-end
The repetitive work, so your team can care for the animals in front of them.
24/7 call answering
Every call answered in seconds, day or night, never to a dead-end voicemail.
Appointment booking
Books the right visit type into your calendar with reminders.
No-show reduction
Confirmation and reminder cadence with easy rescheduling.
Wellness visit reminders
Sends preventative-visit reminders at your clinic’s intervals.
New-client registration
Captures owner and pet details before the first visit.
Boarding & daycare intake
Captures dates and pet details, checks your rules, books or routes.
Refill request routing
Collects the request and routes it for veterinarian approval.
Emergency-call intake
Captures details and routes per your configured protocol.
Recall campaigns
Works your recall list so reminders do not lapse.
Review requests
Invites feedback after a completed visit, per your policy.
Follow-up sequence
A wellness visit reminder, done right
Wellness reminders are admin, not advice. The agent repeats the interval your clinic sets — nothing clinical.
Wellness visit reminder — T-30 to T-3
- T-30Friendly reminder that a wellness visit is due, with a booking link.
- T-14Offers two appointment times that fit the clinic.
- T-7Notes what to bring and any admin prep your clinic requires.
- T-3Final nudge, with an easy way to defer if the timing is wrong.
- LapsedMoves to the recall list for a later, polite re-attempt.
Every message follows consent and quiet-hours rules, and stops the moment a client replies or opts out.
Human in control
What stays human
The agent answers, books and routes. Every clinical and prescribing decision stays with your veterinarians.
- Every diagnosis, symptom assessment and treatment decision.
- Prescription approval and all refill decisions.
- Triage and any judgement about urgency.
- Pricing, estimates and financial agreements.
- Anyone who asks for a person — connected immediately.
Healthcare-safe by design
The agent never diagnoses an animal, never advises on symptoms and never suggests treatment. It captures what the client says, books the visit and hands clinical matters to a qualified human.
Client and patient information is kept to a minimum, access is limited, and the build is HIPAA-conscious. Confirm all compliance specifics with your own advisor.
Clinic visibility
Clinic visibility: calls, bookings and ad ROI
See what is actually filling the schedule — and where calls are still slipping.
Admin panel
Every enquiry with source, type and next action.
Pipeline view
Enquiry → Booked → Attended → Recall, updated automatically.
Conversation history
Full threads saved so the front desk can confirm details fast.
Marketing ROI you can actually read
- Which campaign produced appointments versus boarding enquiries.
- Cost per booked visit by channel, including after-hours capture.
- Recovered missed calls, the simplest way to fill the schedule.
Attribution, attached to the visit
- SourceGoogle Ads / “vet near me open Saturday”
- EnquiryNew client, puppy wellness visit
- Agent actionBooked and registered; reminder set
- OutcomeAttended → boarding enquiry noted
- ReportingAppointments and ancillary services by campaign
FAQ
Veterinary questions, answered
What clinic managers ask before automating the phones.
Will the AI give medical or veterinary advice?
No. It books appointments, captures details and routes clinical questions to your team. It never diagnoses, advises on symptoms or recommends treatment.
How does it handle after-hours emergencies?
It follows your configured protocol: it collects the essential details, shares your approved emergency instructions and routes the caller to your emergency-clinic partner or on-call line.
Can it take prescription-refill requests?
It captures the request and routes it to your team for review. Prescribing and approval always stay with your veterinarian.
Does it handle boarding and daycare enquiries?
Yes. It captures dates, pet details and requirements, checks availability rules you set, and books the booking or a call.
Will it work with our practice software?
It works alongside your existing calendar and practice system; we confirm integrations during the audit and are honest about limits.
Where do clinics usually start?
Usually with missed-call recovery and appointment booking, then wellness visit reminders and no-show reduction.
Get your plan
Put this to work at your clinic
Tell us how calls, bookings and reminders are handled today. We will map the fastest win — usually the phone.
- A free 30-minute AI strategy call — no obligation.
- A scoped blueprint: the biggest leak, and the first automation to fix it.
- Honest fit check — we will tell you if automation is not your fastest win.
Keep going
Related pages
Related industries
Relevant AI services
Workflows that pair well
Ready to keep every call answered?
Book a free AI strategy call and we will map your front desk, reminders and after-hours protocol.