Slow replies lose bookings
A message that sits until tomorrow is often a booking made elsewhere tonight. Response speed decides who gets the consultation.
For med spas
Turn Med Spa Enquiries Into Booked Consultations With AI
Enquiries arrive while your team is with a client, mid-treatment or after close. On connected channels, the AI can handle booking admin and support consultation scheduling in your configured calendar.
Configured target: response and availability goals apply once your channels and calendar are connected; this is not a service-level guarantee.
- Phone and message response goals configured for connected channels and hours.
- Books consultations and treatment appointments into your calendar.
- Sends reminders that reduce no-shows and makes rescheduling easy.
- Follows up on packages, memberships and rebooking.
Configured target: response and availability goals apply once your channels and calendar are connected; this is not a service-level guarantee.
No obligation. We reply by email after reviewing your request.
Hi! This is the booking assistant. Are you enquiring about a consultation or an existing appointment?
I’d like to book a consultation. I saw your membership on Instagram.
Lovely. A consultation is the best first step. Do you have a preferred day — weekday evenings or weekends?
Evenings after 5.
I have Tuesday at 5:30 PM or Thursday at 6 PM available. Which suits you?
Thursday at 6.
Great. I’ll hold Thursday 6 PM. Our consultations use a small deposit to secure the slot — I can send the link, or you can pay at the door. Can I get your name, mobile and email?
Nadia Wells. 555-0155. [email protected].
Booked for Thursday at 6 PM, Nadia. A confirmation and reminder are on the way, and you can reschedule from the link.
Illustrative example
Transcript is an illustrative example of the conversation the agent is configured to handle for a med spa. Wording, windows, deposit rules and routing are set to your rules.
The problem
Med spa enquiries cool off fast
Interest is high and impulsive. A client who messages during your busiest hours expects a quick reply, and a slow one usually means they book somewhere else.
No-shows empty the calendar
Without reminders and easy rescheduling, consultations and treatment appointments quietly disappear.
Members and packages drift
Memberships, packages and rebooking need steady nudges. Without them, one-time visitors never become regulars.
The system
One connected intake, from enquiry to booked consultation
Praktivo builds a system around the admin you already run — the enquiry, the web form, the social message, the booking in your calendar and the reminder that keeps the slot filled.
- Phone and message response goals configured for connected channels and hours, with clear AI disclosure.
- Enquiry capture that records the service of interest and preferred times.
- Consultation and treatment booking into your live calendar.
- Reminders and easy rescheduling that cut no-shows.
- Membership, package and rebooking follow-up.
Configured target: response and availability goals apply once your channels and calendar are connected; this is not a service-level guarantee.
Illustrative workflow example
From enquiry to booked consultation
- 8:15 PMEnquiry captured — Instagram source tagged
- 8:16 PMAI assistant answers and offers consultation times
- 8:17 PMDeposit rules explained; booking link offered
- 8:18 PMConsultation booked; confirmation and reminder sent
- 24h beforeReminder sent with a reschedule link
- After visitRebooking prompt and membership offer queued
The workflow
The nine steps, connected
Every med spa enquiry moves through the same journey — with a human one clear step away.
1
Traffic
Ads, search and social to a page built to convert.
2
Lead Capture
Calls, forms and messages captured with source detail.
3
AI Response
The agent responds using approved content on supported connected channels.
4
Qualification
Service of interest, timing and preferences captured.
5
CRM
A clean record with source, timeline and next action.
6
Follow-Up
Email and SMS sequences that stop on engagement.
7
Appointment
Booked into your live calendar, with reminders.
8
Sales
Your team closes, briefed and unblocked.
9
Analytics
Which campaign produced the booked consultation.
Human in control
What stays human
Automation removes busywork and slow response. Clinical judgement and money stay with your team.
- Any medical assessment, suitability or treatment discussion.
- Pricing, discounts and any financial commitment.
- Before-and-after questions and outcome expectations.
- Complex booking changes and membership disputes.
- When a client asks for a person, the human handoff configured for your team can include the context captured so far.
Administrative only — never clinical
The agent handles enquiries, booking and reminders only. It shares just the answers you have approved and never offers medical advice, suitability opinions or treatment expectations. Anything outside that scope is flagged for your team.
A person always owns the clinical and pricing conversation.
What you get
Deliverables, configured for your studio
AI agent
Phone and message agent configured with your services, booking rules, deposit policy and escalation paths.
CRM setup
Enquiries, stages, source tagging and a timeline on every record, connected to your existing tools.
Sequences
Reminder, reschedule, rebooking and membership cadences with opt-out handling.
Dashboard
Visibility on enquiries, response time, booked consultations and which campaign produced them.
FAQ
Med spa questions, answered
Can the AI book consultations and treatment appointments?
For messages that reach a connected channel during configured coverage, the workflow can capture consultation or treatment interest and request a slot from availability you release. Configure a handoff for clinical questions; response timing depends on provider and channel setup.
How does it handle deposits and packages?
Configure which deposit, package and policy details the agent may share. Set questions outside that material for team review through an available handoff.
Will it reduce no-shows?
You can configure reminder and rebooking prompts and rescheduling options. Attendance and repeat bookings depend on client choices.
Will it work with our booking software?
Integration options depend on your booking tools and available connectors. Confirm a supported connection path before promising automation.
Get your plan
See what an AI assistant could do for your med spa
Tell us how enquiries and booking flow today. On a free strategy call we will map the fastest fix — usually after-hours answering or no-show reduction.
Step 1 of 3
Your Med spa business, in plain terms
Two quick steps and we’ll map the fastest automation win for your team.
Step 2 of 3
Where do you lose the most leads?
Pick the one that hurts most — that’s what we’ll fix first.
Step 3 of 3
Where should we send your plan?
We prepare your plan before the call — no obligation.
You’re all set!
We’ve got everything we need to prepare your plan. We’ll reply by email after reviewing your request.
Your fastest win:
How It WorksStrategy call · We come prepared with custom recommendations
Prefer to skip ahead? Book a strategy call →
Ready to turn more enquiries into booked consultations?
Book a free AI strategy call and we will walk your enquiry flow, reminders and rebooking against this system.