After-hours is when losses call
A burst supply line or a slow leak is usually discovered at night. If voicemail answers, the homeowner finds the next company that picks up.
For restoration companies
Turn After-Hours Water and Fire Calls Into Scheduled Jobs With AI
A supply line lets go at midnight and the homeowner is searching for help before the sun is up. The AI answers, captures the loss and books mitigation — while your crews are still asleep.
- Answers calls 24/7 — the hour when most losses are first discovered.
- Captures the loss: source, duration, affected rooms and water condition.
- Books mitigation into your schedule and escalates true emergencies.
- Follows up on drying, mold remediation and contents and pack-out work.
No obligation. We reply by email, usually within one business day.
Thanks for calling. This is the emergency intake assistant. Is water still coming in right now?
The washing machine hose burst and soaked the laundry and hall.
I’m sorry. Can you shut off the supply valve behind the washer or the main if not? And is the water clean, or has it contacted anything contaminated?
Valve is off now. It looks clean, just a lot of it.
Good. Roughly how long was it running, and how many rooms are wet?
Maybe 20 minutes. Laundry room and hallway, carpet is soaked.
Thanks. Is there an insurance carrier and claim number yet, or is this not reported?
Not reported yet.
No problem. I can hold a first-thing mitigation visit. Can I get the address, your name and a mobile number?
Illustrative example
Transcript is an illustrative example of the conversation the agent is configured to handle for a restoration company. Wording, windows and routing are set to your rules.
The problem
Restoration jobs go to whoever answers at 1 AM
Losses arrive without warning and mix emergency mitigation with longer projects — drying and dehumidification, mold remediation, fire and smoke damage, board-up and contents work.
Emergency and project work blur
A mitigation call and a scheduled mold job need different handling. Without good intake, the wrong one gets rushed or the right one gets missed.
Carrier details lost
When the carrier and claim number are captured cleanly up front, documentation and the pack-out follow-up run far more smoothly.
The system
One connected intake, from loss to scheduled job
Praktivo builds a system around the work you already sell — the emergency call, the web form, the lead-ad message, the job in your CRM and the carrier follow-up that keeps the file clean.
- 24/7 AI phone answering with honest disclosure.
- Loss intake using the questions your best coordinator asks.
- Mitigation booking into your live schedule, with SMS confirmation.
- Carrier and adjuster detail captured for documentation.
- Reactivation of past customers and referral partners.
From after-hours loss to scheduled mitigation
- 1:07 AMInbound call captured — after-hours, water-loss tag
- 1:08 AMAI intake gathers source, duration, rooms and water condition
- 1:10 AMCarrier and claim details captured if available
- 1:11 AMMitigation visit booked; SMS confirmation sent
- 6:00 AMCoordinator notified; crew scheduled with the file attached
- After mitigationDrying check-in and review request queued
The workflow
The nine steps, connected
Every restoration lead moves through the same journey — with a human one clear step away.
1
Traffic
Ads, search and referrals to a page built to convert.
2
Lead Capture
Calls, forms and messages captured with source detail.
3
AI Response
The agent replies in seconds, on the caller’s channel.
4
Qualification
Loss type, source, extent and urgency captured.
5
CRM
A clean record with source, timeline and next action.
6
Follow-Up
Email and SMS sequences that stop on engagement.
7
Appointment
Booked into your live calendar, with reminders.
8
Sales
Your team closes, briefed and unblocked.
9
Analytics
Which campaign produced the booked job.
Human in control
What stays human
Automation removes busywork and slow response. Classification, scope and money stay with your certified people.
- Category classification and the mitigation scope on site.
- Pricing, insurance documentation and any commercial commitment.
- Mold remediation and fire-damage scope decisions.
- Emergency judgement: dispatch now versus first thing.
- Any customer who asks for a person — routed instantly, with full context.
Approved knowledge base only
Agents only use your approved service list, pricing rules, availability and policies. Anything outside that scope is flagged for a human instead of guessed — no invented pricing, policies or appointments.
IICRC and carrier specifics are confirmed by your team, never improvised.
What you get
Deliverables, configured for your operation
AI agent
Phone and message agent configured with your services, pricing rules, availability and escalation paths.
CRM setup
Loss records, stages, source tagging and a timeline on every job, connected to your existing tools.
Sequences
Carrier follow-up, drying check-ins and reactivation cadences with opt-out handling.
Dashboard
Visibility on losses, response time, booked jobs and which campaign produced them.
FAQ
Restoration questions, answered
Can the AI capture a water loss accurately at 2 AM?
Yes. It gathers the source, how long water has been running, whether it is clean, gray or contaminated, affected rooms and any safety concerns, then books mitigation or escalates to your on-call crew. Category classification is confirmed on site by your technicians.
Does it handle insurance carrier details?
It collects the carrier name, claim number and adjuster contact if the homeowner has them, and explains your process only as you have approved it. It never promises a claim outcome or interprets coverage.
Will it work with our mitigation software?
We build around common restoration and field-service platforms plus general CRMs, including drying and documentation workflows. Where no native connection exists, we connect honestly through the best available integration.
How does it deal with mold and fire jobs?
It captures the situation, affected areas and whether people are safely out, then schedules a scoped assessment. Remediation and board-up scope is always confirmed by your team on site.
Get your plan
See how AI handles emergency restoration calls
Tell us how losses and carrier work flow today. On a free strategy call we will map the fastest fix — usually after-hours intake or documentation follow-up.
Step 1 of 3
Your Restoration business, in plain terms
Two quick steps and we’ll map the fastest automation win for your team.
Step 2 of 3
Where do you lose the most leads?
Pick the one that hurts most — that’s what we’ll fix first.
Step 3 of 3
Where should we send your plan?
We prepare your plan before the call — no obligation.
You’re all set!
We’ve got everything we need to prepare your plan. We’ll reply by email within one business day.
Your fastest win:
How It Works30 minutes · We come prepared with custom recommendations
Prefer to skip ahead? Book a strategy call →
Ready to stop losing restoration jobs overnight?
Book a free AI strategy call and we will walk your emergency intake, carrier details and drying follow-up against this system.