After-hours emergencies
A burst pipe at 2 AM will not wait. Callers dial whoever answers — often when your office is closed and the line is already tied up.
For plumbing companies
Turn Missed Plumbing Calls Into Booked Jobs With an AI Dispatcher
Your plumbers are under a sink, in a crawlspace or running a sewer line. The phone rings into voicemail. The AI answers, triages the emergency and books the visit — before the caller dials the next plumber on the list.
- Answers calls 24/7 — nights, weekends and the cold snap when pipes give out.
- Triages urgency: burst pipe, active leak, no hot water or a routine drain clog.
- Books the appointment straight into your dispatch calendar.
- Follows up on drain jobs, camera inspections and repipe estimates that go quiet.
No obligation. We reply by email, usually within one business day.
Thanks for calling. This is the after-hours assistant. Is this an emergency — active water — or a scheduled job?
Water is spraying under the kitchen sink and I can’t shut it off.
That is an emergency. Is there a shutoff valve under the sink you can turn clockwise? If not, the main is usually near the water meter.
I found the main and closed it. Water stopped.
Good. Is it a supply line, a trap or a drain leak you can see?
Supply line to the faucet, looks split.
Thanks. I can hold today’s 8–10 AM emergency window. Can I get the service address, your name and a mobile number?
42 Larkspur Ave. Ray Coleman. 555-0198.
Booked for 8–10 AM at 42 Larkspur Ave. A text confirmation is on its way, and you’ll get one when the plumber is en route.
Illustrative example
Transcript is an illustrative example of the conversation the agent is configured to handle for a plumbing company. Wording, windows and routing are set to your rules.
The problem
Plumbing jobs are lost on the first ring, not the price
Work arrives in bursts: a freeze event that splits pipes, a slab leak that needs locating, a water heater that quits on a Sunday — all layered on drains and repipes already on the board.
Drain jobs that never rebook
A cleared drain is a one-day job. Without a follow-up, the camera inspection and the bigger repair it reveals quietly disappear.
Repipe estimates that go cold
PEX and copper repipes, water heaters and sewer-line replacement are large tickets. Without a second and third touch, they fade away.
The system
One connected intake, from ring to booked job
Praktivo builds a system around the work you already sell — the emergency call, the web form, the lead-ad message, the estimate in your CRM and the maintenance reminder that keeps a customer for years.
- 24/7 AI phone answering with honest disclosure.
- Structured triage using the questions your best dispatcher asks.
- Booking into your live dispatch calendar, with SMS confirmation.
- Estimate follow-up on a clear cadence that stops on reply.
- Old-lead reactivation and drain-cleaning reminders.
From after-hours call to booked job
- 6:12 AMInbound call captured — after-hours, emergency tag
- 6:12 AMAI dispatcher answers and triages the supply-line leak
- 6:15 AMAppointment booked; SMS confirmation sent
- 6:16 AMLead created in CRM with source and campaign attached
- 7:40 AMDispatch notified; customer gets the “plumber en route” text
- After jobReview request and maintenance reminder queued
The workflow
The nine steps, connected
Every plumbing lead moves through the same journey — with a human one clear step away.
1
Traffic
Ads, search and referrals to a page built to convert.
2
Lead Capture
Calls, forms and messages captured with source detail.
3
AI Response
The agent replies in seconds, on the caller’s channel.
4
Qualification
Issue, property, urgency and access conditions captured.
5
CRM
A clean record with source, timeline and next action.
6
Follow-Up
Email and SMS sequences that stop on engagement.
7
Appointment
Booked into your live calendar, with reminders.
8
Sales
Your team closes, briefed and unblocked.
9
Analytics
Which campaign produced the booked job.
Human in control
What stays human
Automation removes busywork and slow response. Judgement, money and safety stay with your people.
- Pricing, financing terms and any commercial commitment.
- Diagnosis and the repair-versus-replace recommendation.
- Emergency judgement: dispatch now versus schedule for the morning.
- Permits, inspections and code questions.
- Any customer who asks for a person — routed instantly, with full context.
Approved knowledge base only
Agents only use your approved service list, pricing rules, availability and policies. Anything outside that scope is flagged for a human instead of guessed — no invented pricing, policies or appointments.
A person always owns the final call on money and scope.
What you get
Deliverables, configured for your shop
AI agent
Phone and message agent configured with your services, pricing rules, availability and escalation paths.
CRM setup
Leads, stages, source tagging and a timeline on every record, connected to your existing tools.
Sequences
Estimate follow-up, reactivation and drain-reminder cadences with opt-out handling.
Dashboard
Visibility on leads, response time, booked jobs and which campaign produced them.
FAQ
Plumbing questions, answered
Can the AI triage a burst pipe or sewage backup overnight?
Yes. It answers instantly, captures what is happening, whether water is actively running and where the shutoff is, then books the earliest window you have made available or escalates to your on-call plumber. It never invents a same-hour promise.
Does the AI handle drain cleaning and repipe estimates?
It books drain clearing, camera inspection and hydro-jetting calls directly. For repipes, water heaters and anything that needs an on-site look, it captures the details and schedules an estimate rather than quoting a number it was not given.
Will it work with our field-service software?
We build around common plumbing tools such as ServiceTitan, Jobber or Housecall Pro, plus general CRMs. Where no native connection exists, we connect honestly through the best available integration.
How does it handle pricing questions?
The agent shares only the pricing rules you approve, such as a diagnostic fee or after-hours rate, and routes any custom quote to a person. It never guesses a price or invents a policy.
Get your plan
See what an AI agent could do for your plumbing business
Tell us how calls and estimates flow today. On a free strategy call we will map the fastest fix — usually after-hours answering or estimate follow-up.
Step 1 of 3
Your Plumbing business, in plain terms
Two quick steps and we’ll map the fastest automation win for your team.
Step 2 of 3
Where do you lose the most leads?
Pick the one that hurts most — that’s what we’ll fix first.
Step 3 of 3
Where should we send your plan?
We prepare your plan before the call — no obligation.
You’re all set!
We’ve got everything we need to prepare your plan. We’ll reply by email within one business day.
Your fastest win:
How It Works30 minutes · We come prepared with custom recommendations
Prefer to skip ahead? Book a strategy call →
Ready to stop losing plumbing jobs to voicemail?
Book a free AI strategy call and we will walk your intake, estimates and drain-job follow-up against this system.