Emergency calls at the wrong hour
A dead circuit or a burning smell at 10 PM cannot wait. If voicemail answers, the homeowner calls the next electrician.
For electrical contractors
Never Miss an Emergency Electrical Call Again With AI
Your electricians are in a panel, up a ladder or pulling wire. The phone rings out. The AI answers, gathers the details safely and books the visit — so the caller does not move on to the next contractor.
- Answers calls 24/7 — nights, weekends and storm outages.
- Qualifies the job: outage, sparking outlet, panel or dedicated circuit.
- Books the appointment into your schedule with SMS confirmation.
- Follows up on panel upgrades, EV charger installs and generator quotes.
No obligation. We reply by email, usually within one business day.
Thanks for calling. This is the after-hours assistant. Are you reporting an electrical problem, or booking a scheduled job?
Part of the house has no power and I smell something hot near a switch.
That is an emergency. If it is safe to reach the breaker panel, switch off the circuit for that area. Do not touch the switch or outlet itself. Can you do that safely?
Yes, done. The smell is fading.
Good. Which rooms are affected, and is this a panel you know the size of — 100-amp or 200-amp?
Kitchen and hallway. It’s a 100-amp panel, older home.
Thanks. I can hold tomorrow’s 7–9 AM emergency window. Can I get the address, your name and a mobile number?
7 Cedar Run. Priya Raman. 555-0173.
Booked for 7–9 AM at 7 Cedar Run. A text confirmation is on its way, and you’ll get one when the electrician is en route.
Illustrative example
Transcript is an illustrative example of the conversation the agent is configured to handle for an electrical contractor. Wording, windows and routing are set to your rules.
The problem
Electrical leads are lost the moment the phone rings out
Work mixes emergency outages with planned work — panel upgrades to 200-amp service, EV charger installs, standby generators and dedicated circuits that all need a scheduled assessment.
Quotes that never close
A panel upgrade, generator or EV charger install is a considered purchase. Without structured follow-up, the quote drifts away.
Older-home jobs under-sold
Knob-and-tube, ungrounded outlets and undersized service are easy to miss when the intake call never gathers the right details.
The system
One connected intake, from ring to booked job
Praktivo builds a system around the work you already sell — the emergency call, the web form, the lead-ad message, the quote in your CRM and the reminder that brings a customer back.
- 24/7 AI phone answering with honest disclosure.
- Structured triage using the safety questions you have approved.
- Booking into your live schedule, with SMS confirmation.
- Quote follow-up on a clear cadence that stops on reply.
- Old-lead reactivation and inspection-due reminders.
From after-hours call to booked job
- 10:23 PMInbound call captured — after-hours, emergency tag
- 10:24 PMAI receptionist answers and gives approved safety guidance
- 10:26 PMAppointment booked; SMS confirmation sent
- 10:27 PMLead created in CRM with source and campaign attached
- 6:30 AMElectrician notified; customer gets the “en route” text
- After jobReview request and safety-inspection reminder queued
The workflow
The nine steps, connected
Every electrical lead moves through the same journey — with a human one clear step away.
1
Traffic
Ads, search and referrals to a page built to convert.
2
Lead Capture
Calls, forms and messages captured with source detail.
3
AI Response
The agent replies in seconds, on the caller’s channel.
4
Qualification
Issue, panel details, property and urgency captured.
5
CRM
A clean record with source, timeline and next action.
6
Follow-Up
Email and SMS sequences that stop on engagement.
7
Appointment
Booked into your live calendar, with reminders.
8
Sales
Your team closes, briefed and unblocked.
9
Analytics
Which campaign produced the booked job.
Human in control
What stays human
Automation removes busywork and slow response. Safety, judgement and money stay with your licensed people.
- Pricing, financing terms and any commercial commitment.
- All electrical diagnosis — the agent never troubleshoots a fault.
- Code questions, permits and inspection requirements.
- Emergency judgement: dispatch now versus schedule for the morning.
- Any customer who asks for a person — routed instantly, with full context.
Approved knowledge base only
Agents only use your approved service list, pricing rules, availability and policies. Anything outside that scope is flagged for a human instead of guessed — no invented pricing, policies or appointments.
Electrical safety guidance is limited to the exact wording you approve.
What you get
Deliverables, configured for your shop
AI agent
Phone and message agent configured with your services, pricing rules, availability and escalation paths.
CRM setup
Leads, stages, source tagging and a timeline on every record, connected to your existing tools.
Sequences
Quote follow-up, reactivation and safety-inspection cadences with opt-out handling.
Dashboard
Visibility on leads, response time, booked jobs and which campaign produced them.
FAQ
Electrical questions, answered
Can the AI safely handle an emergency electrical call?
It answers instantly, gives only the safety guidance you approve — such as not touching a sparking outlet and cutting power at the breaker if it is safe — captures the symptoms and address, and books or escalates to your on-call electrician. It never diagnoses the fault over the phone.
Does it book panel upgrades and EV charger installs?
Yes. It captures panel size, service details and whether a permit is likely needed, then books an assessment rather than quoting a job it has not seen. Permit and inspection specifics stay with your electrician.
Will it work with our scheduling and CRM tools?
We build around common field-service tools and general CRMs. Where no native connection exists, we connect honestly through the best available integration.
What if a caller needs a person right away?
Any caller who asks for a person is transferred immediately with the full context captured so far. The agent introduces itself honestly and never pretends to be human.
Get your plan
See what an AI agent could do for your electrical business
Tell us how emergency calls and quotes flow today. On a free strategy call we will map the fastest fix — usually after-hours answering or quote follow-up.
The fastest way in: answer six short questions and we will map your lead journey, find the biggest leak and show the fastest automation win — before we ever get on a call.
Free strategy call · No commitment · We reply by email
Ready to stop losing electrical jobs to voicemail?
Book a free AI strategy call and we will walk your emergency intake, quotes and inspection reminders against this system.