Leads answered too late
A shopper who enquires and hears nothing for hours is often already booked at another store — and the internet lead may be cross-shopped.
For auto dealerships
Turn Internet and Service Leads Into Showroom Visits With AI
Leads land from the website, third-party sites and phone-up ads all day. The AI answers instantly, qualifies the buyer and books the visit — the way a strong appointment setter would, without the queue.
- Responds to every internet lead in seconds, by text, email or chat.
- Qualifies: vehicle of interest, trade-in, timeline and payment range.
- Books test drives and showroom visits into your live calendar.
- Handles service-drive calls and works equity-mining and lease pull-ahead lists.
No obligation. We reply by email, usually within one business day.
Hi Sam — thanks for your enquiry on the 2022 SUV. This is the BDC assistant. Are you looking to test drive it soon, or pricing it out first?
I’d like to drive it this week. I have a trade-in.
Great. What are you driving now, and roughly how many miles are on it?
2018 sedan, about 61,000 miles.
Thanks. We can appraise the trade when you come in. Are you paying cash, financing, or still deciding — and do you have a payment range in mind?
Financing. Around 450 a month if it works.
Understood — our team will go over finance options when you visit. I have Wednesday at 6 PM or Saturday at 10 AM for a test drive. Which suits you?
Wednesday 6.
Booked for Wednesday at 6 PM. Can I confirm your full name and mobile so we can hold the vehicle and send a reminder?
Illustrative example
Transcript is an illustrative example of the conversation the agent is configured to handle for a dealership. Wording, windows and routing are set to your rules. Payments and trade values are always handled by your team.
The problem
Auto leads go cold in minutes
Volume is high and competitive. Internet leads, service calls and phone-ups all compete for the same handful of salespeople, and the slowest response loses the appointment.
BDC queue overload
When internet leads stack up faster than the BDC can work them, appointment rates fall even though lead volume is unchanged.
Service drive left on hold
Service calls at peak times ring through to voicemail, losing both the appointment and the upsell to the next open repair shop.
The system
One connected intake, from lead to showroom visit
Praktivo builds a system around the work your BDC already does — the internet lead, the web form, the service call, the appointment in your CRM and the equity-mining list that keeps a customer coming back.
- 24/7 AI lead answering with honest disclosure.
- Qualification using the questions your best appointment setter asks.
- Test-drive and service appointment booking into your live calendar.
- Follow-up cadences that stop on reply.
- Equity-mining, lease pull-ahead and lapsed-customer reactivation.
From internet lead to booked visit
- 8:31 PMInternet lead captured — vehicle and source tagged
- 8:31 PMAI BDC responds in seconds and qualifies the buyer
- 8:33 PMTrade-in and financing intent captured for the desk
- 8:34 PMTest drive booked; confirmation and reminder sent
- Next morningSalesperson briefed with the full lead history
- After visitFollow-up and equity-mining prompt queued
The workflow
The nine steps, connected
Every dealership lead moves through the same journey — with a human one clear step away.
1
Traffic
Ads, search and third-party sites to a page built to convert.
2
Lead Capture
Calls, forms and messages captured with source detail.
3
AI Response
The agent replies in seconds, on the lead’s channel.
4
Qualification
Vehicle, trade-in, timeline and intent captured.
5
CRM
A clean record with source, timeline and next action.
6
Follow-Up
Email and SMS sequences that stop on engagement.
7
Appointment
Booked into your live calendar, with reminders.
8
Sales
Your team closes, briefed and unblocked.
9
Analytics
Which campaign produced the booked visit.
Human in control
What stays human
Automation removes busywork and slow response. Pricing, appraisal and paperwork stay with your team.
- All pricing, payments, trade appraisal and financing terms.
- F&I, insurance products and any contract detail.
- Vehicle condition, history and availability confirmation.
- Service diagnosis and the repair recommendation.
- Any customer who asks for a person — routed instantly, with full context.
Approved knowledge base only
Agents only use your approved inventory notes, availability and policies. Anything outside that scope is flagged for a human instead of guessed — no invented payments, trade values or appointments.
A person always owns the numbers and the paperwork.
What you get
Deliverables, configured for your store
AI agent
Phone and message agent configured with your inventory notes, service menu, availability and escalation paths.
CRM setup
Leads, stages, source tagging and a timeline on every record, connected to your existing tools.
Sequences
Internet-lead follow-up, service reminders and equity-mining cadences with opt-out handling.
Dashboard
Visibility on leads, response time, booked visits and which campaign produced them.
FAQ
Dealership questions, answered
Can the AI act as a BDC for internet leads?
Yes. It responds to every internet lead in seconds by text, email or chat, confirms the vehicle of interest, trade-in and timeline, and books a test drive or showroom visit into your calendar.
Does it handle service-drive calls and appointments?
It answers service calls, captures the vehicle and concern, and books a service appointment into the slots you release. Diagnostic and repair detail stays with your service advisors.
What about pricing, trade-in values and F&I?
It never quotes a payment, a trade value or financing terms. It captures the details and books the visit so your team owns pricing, appraisal and F&I.
Will it work with our CRM and DMS?
We build around common dealership CRMs and lead sources plus general CRMs. Where no native connection exists, we connect honestly through the best available integration.
Get your plan
See how AI could book more showroom visits
Tell us how internet and service leads flow today. On a free strategy call we will map the fastest fix — usually instant lead response or service-drive answering.
Step 1 of 3
Your Auto dealership business, in plain terms
Two quick steps and we’ll map the fastest automation win for your team.
Step 2 of 3
Where do you lose the most leads?
Pick the one that hurts most — that’s what we’ll fix first.
Step 3 of 3
Where should we send your plan?
We prepare your plan before the call — no obligation.
You’re all set!
We’ve got everything we need to prepare your plan. We’ll reply by email within one business day.
Your fastest win:
How It Works30 minutes · We come prepared with custom recommendations
Prefer to skip ahead? Book a strategy call →
Ready to stop losing auto leads to slow response?
Book a free AI strategy call and we will walk your internet leads, service drive and follow-up against this system.